This week Vortez have been reporting on the problems Intel have announced with Sandy Bridge's Cougar Point chipset. After we heard that Gigabyte have stopped their shipments, ASUS have gone on to confirm they have also stopped shipments of affected products and are beginning a return and replace scheme.
ASUS also confirm that the SATA 0-1 ports are not affected, and depending on the ASUS product, others may not be too. Extracts of the press release are below:
Acting on our philosophy and promise of inspiring innovation and persistent perfection, we’ve created a comprehensive response to this development to safeguard the best interest of ASUS customers around the world. We will provide total warranty services to maximize computing and usability, as each ASUS product is delivered with an uncompromising quality pledge. This includes the hassle-free return and/or replacement of all affected ASUS products. We’re doing all this effective immediately – and as a first step, shipments of current ASUS Sandy Bridge-based products have been halted. The suspension covers all distribution and retail channels — ASUS only sells quality-assured products, at all times and across all product segments.
The recently reviewed ASUS P8P67 is one of the affected products - see the Vortez review here
For all customers who already own any ASUS product affected by the design error identified by Intel®, simply visit http://event.asus.com/2011/SandyBridge/notice/ for detailed warranty and service hotline information. We’ll be happy to address any questions or concerns you may have regarding this issue, as well as provide information on future updates to Sandy Bridge technology.
ASUS notebook and desktop products are covered by a warranty service that addresses the design error, with both swap and sales return offered as options to customers.
For motherboards, we’ve confirmed with Intel® that the Cougar Point design error does not affect SATA ports 0 and 1. Additionally, ASUS has been a pioneer in including extra SATA 3Gb/s and SATA 6Gb/s ports beyond Intel® specifications on a wide range of motherboards. These ports are not affected by this design error, offering customers an option for uninterrupted computing. However, we’re also offering you the option of returning any possibly affected motherboard for a swap or sales return. All warranties for affected motherboards will be reset to give you enough time to carry out any exchanges.
ASUS notebook and desktop products are covered by a warranty service that addresses the design error, with both swap and sales return offered as options to customers.
For motherboards, we’ve confirmed with Intel® that the Cougar Point design error does not affect SATA ports 0 and 1. Additionally, ASUS has been a pioneer in including extra SATA 3Gb/s and SATA 6Gb/s ports beyond Intel® specifications on a wide range of motherboards. These ports are not affected by this design error, offering customers an option for uninterrupted computing. However, we’re also offering you the option of returning any possibly affected motherboard for a swap or sales return. All warranties for affected motherboards will be reset to give you enough time to carry out any exchanges.
For the full press release, visit ASUS
ASUS also have released a list of affected products, it is summarised below:
Intel P67 Motherboards
P8P67
P8P67 DELUXE
P8P67 EVO
P8P67 LE
P8P67 PRO
P8P67-M
P8P67-M PRO
SABERTOOTH P67
MAXIMUS IV EXTREME
P8P67 WS Revolution
Intel H67 Motherboards
P8H67
P8H67-M
P8H67-M EVO
P8H67-M PRO
P8H67-V
P8H67-I DELUXE
P8H67-M LE
P8H67-M LX
CG8350
CM6650
V7-P8H67E
V9-P8H67E
Intel Q67 Motherboards
P8Q67-M DO
Intel C206 Motherboards
P8B WS
Notebooks
G73SW
N43SL
N43SN
N53SN
N53SV
N73SV
P8P67
P8P67 DELUXE
P8P67 EVO
P8P67 LE
P8P67 PRO
P8P67-M
P8P67-M PRO
SABERTOOTH P67
MAXIMUS IV EXTREME
P8P67 WS Revolution
Intel H67 Motherboards
P8H67
P8H67-M
P8H67-M EVO
P8H67-M PRO
P8H67-V
P8H67-I DELUXE
P8H67-M LE
P8H67-M LX
CG8350
CM6650
V7-P8H67E
V9-P8H67E
Intel Q67 Motherboards
P8Q67-M DO
Intel C206 Motherboards
P8B WS
Notebooks
G73SW
N43SL
N43SN
N53SN
N53SV
N73SV
You can contact ASUS on the Hot Line numbers listed here.
UPDATE:
MSI has also issued a statement. If you're using an MSI board in the UK, take a look here.
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