Following our earlier report of CPU discrepancies in the CoreBook X and CoreBook Plus, CHUWI has issued an official response claiming a production error behind the issue. The company states that a mix-up during manufacturing led to some units shipping with incorrect processors. Affected customers are now eligible for returns and full refunds through retailers or CHUWI support.
CHUWI’s official statement reads:
“Thank you for your continued trust and support in CHUWI. Due to an error in our production process, different processor models were mistakenly mixed, resulting in some products being equipped with incorrect CPUs. If this has caused a poor experience, customers may contact their original purchase channel for a return and refund, or reach out to CHUWI customer support for assistance. We will actively help resolve the issue and fully protect your rights and interests. We sincerely apologise for the inconvenience caused.
Return guidelines:
• Devices must be kept in good condition with all required accessories
• Valid return period: from now until 31 May 2026
CHUWI has been a brand for 22 years, and we have always regarded quality and innovation as our highest principles. We will continue to uphold a user-first philosophy and strive to provide products that deliver excellent value, quality, and innovation.”
“Thank you for your continued trust and support in CHUWI. Due to an error in our production process, different processor models were mistakenly mixed, resulting in some products being equipped with incorrect CPUs. If this has caused a poor experience, customers may contact their original purchase channel for a return and refund, or reach out to CHUWI customer support for assistance. We will actively help resolve the issue and fully protect your rights and interests. We sincerely apologise for the inconvenience caused.
Return guidelines:
• Devices must be kept in good condition with all required accessories
• Valid return period: from now until 31 May 2026
CHUWI has been a brand for 22 years, and we have always regarded quality and innovation as our highest principles. We will continue to uphold a user-first philosophy and strive to provide products that deliver excellent value, quality, and innovation.”
Chinese media reports suggest the issue may not be isolated to CHUWI, with multiple brands reportedly affected. Attention has turned to a shared ODM as a possible source of the component mix-up. Early batches are said to have shipped with the correct processors, while later units allegedly featured Ryzen 5 5500U chips in place of the advertised Ryzen 5 7430U. In response, several product listings have been updated or removed. The situation is further complicated by reports of modified firmware, which appears to misidentify the installed CPU within the system BIOS and configuration tools, raising additional questions over how the discrepancy occurred.
AMD to Take Action
Chinese media and regional reports also indicate that AMD has taken notice of the situation. The company has issued an official statement confirming it had no prior knowledge of the mislabelling and did not authorise any such use of its processor branding. AMD emphasised that this type of practice violates its naming and marketing policies, and stated that it “takes this matter very seriously,” while reserving the right to pursue legal action against the responsible parties.
While AMD has not explicitly confirmed a formal investigation, its response and legal stance suggest the issue is under active scrutiny. Reports also note that some brands and distributors have begun their own inquiries into affected batches and ODM partners, indicating that a broader industry-level probe may already be underway.
Sources:
CHUWI
Notebook Check
