HYTE has issued an urgent recall of its THICC Q80 Trio AIO cooler, citing risks of internal damage and potential coolant leakage. The company made the announcement through its official social media channels, urging all users to take immediate action.
Launched in mid-to-late 2024, the THICC Q80 Trio marked HYTE’s flagship entry into the high-performance AIO liquid cooler market. Positioned as a premium model above the THICC Q60, the cooler debuted to strong anticipation. However, the discovery of a critical issue has prompted HYTE to initiate a recall. HYTE’s full statement can be read below.
Following the launch of HYTE's THICC Q80 Trio liquid cooler, we received user reports of coolant leakage in some units' packaging upon delivery. The affected products were promptly secured and sent to our manufacturer for failure analysis.
The report identified a fragile internal component that is susceptible to damage during transport. The number of impacted units is presently unknown. The damage to these coolers is internal and invisible to the end user, but may cause these liquid coolers not to function or to fail. This issue does not affect the previously released THICC Q60, which uses a different design.
Effective immediately, HYTE is directing all users to cease using the THICC Q80 Trio AIO, and to remove the cooler from their system immediately. Distributors and resellers have been notified to cease using and selling the Q80. Customers who purchased directly from HYTE.com will receive full refunds and instructions on how to safely dispose of the AIO soon. We will also notify authorized resellers to reach out to customers who have purchased this product on next steps.
The HYTE team would like to apologize for any issues and complications caused by this issue with the THICC Q80 Trio AIO. We are working to make this right with the community and will be in touch with impacted customers on next steps as soon as possible.
The report identified a fragile internal component that is susceptible to damage during transport. The number of impacted units is presently unknown. The damage to these coolers is internal and invisible to the end user, but may cause these liquid coolers not to function or to fail. This issue does not affect the previously released THICC Q60, which uses a different design.
Effective immediately, HYTE is directing all users to cease using the THICC Q80 Trio AIO, and to remove the cooler from their system immediately. Distributors and resellers have been notified to cease using and selling the Q80. Customers who purchased directly from HYTE.com will receive full refunds and instructions on how to safely dispose of the AIO soon. We will also notify authorized resellers to reach out to customers who have purchased this product on next steps.
The HYTE team would like to apologize for any issues and complications caused by this issue with the THICC Q80 Trio AIO. We are working to make this right with the community and will be in touch with impacted customers on next steps as soon as possible.
Contact HYTE on their support page here.
