NVIDIA has removed the OS update to Android 6.0 for the Original Nvidia Shield Tablet after a multitude of users report Wi-Fi issues on the NVIDIA official forums.
”We have temporarily turned off the OTA update until we understand why a few users are losing WiFi connection after updating their tablet to OTA 4.0.”
Representatives from NVIDIA have given some troubleshooting tips on their forum which can be seen here. Right now NVIDIA advises affected users to follow these steps for potential fixes. Down below is a statement from NVIDIA regarding the issue and steps on attempting to fix it.
For any users unable to recovery their WiFi after performing an update, can you please try the following troubleshooting steps and let me know if any of the solutions worked for you:
-Reboot your tablet 2-3 times. If this fails, power cycle your tablet 3-4 times (not reboot but complete power off). If this does not work, charge your tablet to 100% and attempt again a couple of times or so.
-Factory reset your tablet. Make sure you backup any important files before you perform this step.
-A couple of users reporting their WiFI coming back after leaving their tablet powered off for a few hours. Try leaving your tablet powered off for a few hours and then turn the device back on.
If all of these steps fails, please email me a screenshot of the Advanced WiFi page by going into Android Settings -> Wi-Fi -> click on the three dots on the top right hand corner to bring up the menu and select "Advanced". On the Advanced Wi-Fi page, take a screenshot and email the picture to [email protected]. Let me know which tablet you have and whether you attempted some or all of the troubleshooting steps above. Last but not least, please include your GeForce forums username in your email. Thank you.
-Reboot your tablet 2-3 times. If this fails, power cycle your tablet 3-4 times (not reboot but complete power off). If this does not work, charge your tablet to 100% and attempt again a couple of times or so.
-Factory reset your tablet. Make sure you backup any important files before you perform this step.
-A couple of users reporting their WiFI coming back after leaving their tablet powered off for a few hours. Try leaving your tablet powered off for a few hours and then turn the device back on.
If all of these steps fails, please email me a screenshot of the Advanced WiFi page by going into Android Settings -> Wi-Fi -> click on the three dots on the top right hand corner to bring up the menu and select "Advanced". On the Advanced Wi-Fi page, take a screenshot and email the picture to [email protected]. Let me know which tablet you have and whether you attempted some or all of the troubleshooting steps above. Last but not least, please include your GeForce forums username in your email. Thank you.
SOURCE: GeForce Forums
