ASUS has issued an official statement addressing recent community reports involving AMD Ryzen 7 9800X3D processors and select ASUS AMD 800-series motherboards. The company confirms it has launched an internal investigation in close cooperation with AMD, focusing on system compatibility, stability, and reported performance concerns. As a precautionary measure, ASUS is also advising users to update their motherboard BIOS while it works to validate affected cases and provide timely guidance.
Official ASUS statement on recent ASUS AMD 800-series motherboard and AMD Ryzen 9800X3D concerns
We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review. Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards.
Users are also advised to update their ASUS AMD 800-series motherboard to the latest BIOS via ASUS EZ Flash or BIOS Flashback to help ensure system stability; we provide an official technical support FAQ with detailed instructions.
Customers who are affected or have concerns are encouraged to contact ASUS customer service at [email protected] for direct assistance. We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence.
Source: ASUS
We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review. Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards.
Users are also advised to update their ASUS AMD 800-series motherboard to the latest BIOS via ASUS EZ Flash or BIOS Flashback to help ensure system stability; we provide an official technical support FAQ with detailed instructions.
Customers who are affected or have concerns are encouraged to contact ASUS customer service at [email protected] for direct assistance. We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence.
Source: ASUS
